Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Information We Collect
We collect two categories of information depending on how you interact with us.
Information you give us directly — when you submit a quotation request, contact us, or place an order, you provide us with your name, job title, company name, company registration details, email address, phone number, and business address. For orders involving regulated or controlled chemical products, you may also provide end-use declarations, manufacturing licenses or permits, copies of business registration documents, and other documentation confirming your authorization to receive specific products. This is collected as part of our legal compliance obligations, not as a commercial preference.
Information collected automatically — when you visit our website, standard technical data is collected including your IP address, browser type, device information, pages visited, and time spent on the site. This is collected through cookies and similar tracking technologies and is used for website operation and analytics. See the Cookies & Tracking section below for more detail.
We do not collect payment card details directly — any payment processing is handled by third-party payment providers under their own privacy and security frameworks.