ORDERS & PAYMENT
How do I place an order?
All orders begin with a quotation request. Submit your requirements through our website quotation form or by email to info@angroupexport.com. Include your product name and CAS number, required grade and concentration, quantity, packaging preference, application, and delivery destination. We will review your requirements, complete applicable buyer verification, and issue a formal quotation. Orders are confirmed in writing following quotation acceptance and receipt of required documentation.
Is there a minimum order quantity?
Minimum order quantities vary by product, grade, and packaging type. Drum quantities typically start at one unit. Bulk quantities are available for selected products. Laboratory and research quantities are available for selected products where applicable. Minimum order requirements are confirmed at the quotation stage for each product.
How long is a quotation valid for?
Quotations are typically valid for seven to fourteen days from the date of issue, depending on the product and market conditions. Commodity chemicals and products with volatile pricing may have shorter validity periods. The validity period is stated on each quotation. Price cannot be guaranteed beyond the stated validity period due to raw material, currency, and logistics cost fluctuations.
What payment methods do you accept?
We accept bank transfer (TT — telegraphic transfer) as our standard payment method for international orders. Payment terms are confirmed at the quotation stage and depend on the order value, product type, buyer relationship, and destination. For new buyers, payment in advance is typically required before shipment. Established buyers may be eligible for other arrangements discussed on a case-by-case basis. We do not accept payment by credit card for bulk chemical orders.
What currency do you invoice in?
We invoice primarily in US dollars (USD) and euros (EUR). Other currencies may be accommodated by arrangement. Currency is confirmed at the quotation stage.
Can I cancel an order after confirmation?
Order cancellation after confirmation is not generally accepted, particularly where production, sourcing, or logistics arrangements have been initiated. If you need to cancel or modify an order, contact us immediately in writing. Cancellation requests are reviewed on a case-by-case basis. Where cancellation results in costs already incurred — sourcing, packaging, freight booking, documentation preparation — these costs may be charged to the buyer.
Do you offer credit terms?
Credit terms are not standard for new buyers. Established buyers with a documented order history may discuss credit arrangements on a case-by-case basis. Payment in advance is required for all first orders and for all orders involving regulated or controlled products regardless of buyer relationship.