RETURNS & CLAIMS
What is your return policy?
Chemical products are non-returnable as a default once delivered. This is standard practice in the chemical trading industry due to product safety, regulatory requirements, and the inability to verify product integrity after delivery and handling. Returns are only accepted in specific circumstances where a legitimate claim exists. See below for full details.
What are valid grounds for a claim?
We accept claims in the following specific circumstances: wrong product supplied materially different from what was ordered and confirmed in writing; product delivered outside the specification stated in the CoA or confirmed at time of order, verified by independent analytical testing; damaged or compromised packaging affecting product integrity or safety on delivery; and quantity short-shipped against the invoiced amount. See our full Return Policy for complete details.
How do I raise a claim?
Notify us in writing within five business days of delivery by email to info@angroupexport.com with the subject line "Product Claim — [your order number]." Include your order number and invoice reference, the specific grounds for your claim, and supporting documentation including photographs where relevant. Do not dispose of, return, or process the claimed product without our written authorization. We will acknowledge your claim within two business days and provide a substantive response within ten business days of receiving complete documentation.
Can I return a product if I ordered the wrong grade or quantity?
No. Ordering errors on the buyer's side are not accepted as grounds for return or credit. Our quotation process confirms product specification in writing before order confirmation specifically to prevent this. Verify your requirements carefully before accepting a quotation and placing an order.
What resolution options are available for valid claims?
Resolution options for valid claims include replacement shipment of the correct or conforming product, credit note against a future order, or partial or full refund of the invoiced value of the affected product. The appropriate resolution is agreed between both parties based on the specific circumstances. We do not pay consequential losses or indirect damages arising from a product or supply issue.